We offer 24/7 coverage to our clients to support them with emergency calls and supplemental services, providing them with peace of mind and ensuring that there is someone to assist them when the need arises.
Our emergency support services include:
Service Level Agreements:
While all Spectra Automation clients can utilize our 24/7 services, establishing a Service Level Agreement grants even more benefits.
The SLA provides our clients with access to our engineers, metrology personnel, and electricians with a 20% discount on hourly rates. Each SLA will include 10 hours per month to be utilized at our client's discretion for troubleshooting, calibration, training, automation, etc., and additional hours can be purchased at any time.